Privacy Policy
Effective Date: 2025
Encast Ltd (“Encast”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website https://encast.energy
(“Website”) and our software-as-a-service platform for multi-source energy modelling (the “Platform”).
By using our Website or Platform, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use.
1. Who We Are
Encast Ltd is a company registered in England and Wales.
Business Address: 17 Shakespeare Street, Lincoln, England, LN5 8JX.
We act as the data controller for the personal data we collect about you.
2. Information We Collect
We may collect the following categories of information:
Account Information: Name, email address, phone number (when you sign up for free or paid access).
Payment Information: Processed securely by our third-party payment providers (we do not store full card details).
Communications: Messages we send to you about the Platform, services, or products.
Newsletter Data: Email addresses collected via the Website to send newsletters and promotional content.
Usage Data: Information on how you interact with our Website and Platform, collected via cookies and analytics tools (e.g., pages visited, browser type, device information). This data is anonymised where possible.
3. How We Use Your Information
We use your information to:
Provide and manage access to our Platform and services.
Process payments and deliver purchased services.
Communicate with you regarding your account, Platform use, and updates.
Send newsletters, promotions, and marketing (you may opt out at any time).
Improve, monitor, and secure the Website and Platform.
Comply with legal obligations and enforce our Terms & Conditions.
4. Legal Bases for Processing (GDPR)
Under GDPR, we rely on the following bases to process your data:
Contractual necessity: To provide the Platform and services you have requested.
Consent: For marketing communications and non-essential cookies.
Legitimate interests: To improve our services and secure our systems.
Legal obligation: To comply with applicable laws.
5. Sharing of Information
We do not sell personal information. We may share your data with:
Service providers (e.g., hosting, analytics, payment processing).
Legal authorities if required by law or to protect our rights.
Business transfers (e.g., merger, acquisition, or sale of assets).
All third parties are required to maintain confidentiality and data security.
6. International Transfers
If you are located outside the UK, your data may be transferred to and stored in countries that may not have the same data protection laws. We ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.
7. Data Retention
We retain personal data only as long as necessary for the purposes described above, unless a longer retention period is required by law.
8. Your Rights
Depending on where you are located, you have the following rights:
Access: Request a copy of the data we hold about you.
Correction: Request that we update or correct your data.
Deletion: Request that we delete your data.
Restriction: Request that we limit how we process your data.
Portability: Request a copy of your data in a machine-readable format.
Opt-out of marketing: Unsubscribe from promotional communications.
CCPA/CPRA rights (California residents): Right to know what personal information is collected, right to delete, and right to opt out of sale or sharing of personal data.
CalOPPA compliance: We will post updates to this Privacy Policy with a visible “Effective Date.”
You may exercise these rights by contacting us at:
info@encast.energy
9. Cookies & Analytics
We use cookies and similar technologies:
Essential cookies: Required for the operation of the Platform.
Analytics cookies: To collect anonymous usage statistics and improve services.
You can manage cookies via your browser settings. For more details, see our Cookie Policy.
10. Security
We use appropriate technical and organisational measures to protect personal data. However, no method of transmission over the Internet is completely secure.
11. Children’s Privacy
Our Website and Platform are not directed at children under 16. We do not knowingly collect personal data from children.
12. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted with a revised “Effective Date.”
13. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Encast Ltd
17 Shakespeare Street
Lincoln, England, LN5 8JX
info@encast.energy
